Privacy Policy
Last updated: December 13, 2025
1. Introduction
ItanniX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform, website, and related services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or request a demo
- Contact us through our website or support channels
- Subscribe to our newsletter or marketing communications
- Use our voice AI services
Voice Data
When you use our voice AI services, we process audio data in real-time to provide the service. By default, we do not store voice recordings after processing. If conversation logging is enabled in your dashboard settings, transcripts may be stored for quality improvement purposes.
Usage Data
We automatically collect certain information when you visit our website or use our services, including IP address, browser type, device information, and usage patterns.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and security alerts
- Communicate about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent security incidents
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations
- Professional advisors such as lawyers and accountants
- Law enforcement when required by law
- Other parties in connection with a merger or acquisition
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption in transit and at rest, access controls, and regular security assessments.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate data
- Deletion of your personal information
- Data portability
- Objection to processing
- Withdrawal of consent
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]